FAQ’s

What do you require? 

In order to help us locate a specific client, we kindly ask you to provide us with as much information as possible.

Please send an email to screening@protonmail.ch which includes: full legal name, date of birth, city of residence, phone number and email address.

What to exclude?

As a national screening service for providers, we know that laws for providers may differ by location. Please do not include any messages between you and your client when you send us the screening info. Keep your discussions with your potential client private.

Can you explain how the process works? 

We thoroughly verify the accuracy of the provided information the client gives you. We conduct an in-depth historical check to identify any past information that the applicant may have omitted or that is linked to blacklists. The information is then meticulously screened against blacklists, criminal records, sex offenders, most wanted lists, government watchlists, financial delinquency lists, and other relevant sources. We compile all the information and write a detailed report that includes our findings and recommendations.

What is the turnaround time? 

60-90 minutes during business hours.

What are your business hours? 

Mondays & Fridays 9 - 5 ET,

Tuesdays-Thursdays 6 PM - 10 PM ET

Saturday 10 - 1 ET, and Sunday 10 - 1 ET.

In the unlikely event of an internet outage, storm, or any reason that delays our turnaround time, we will post updates on our Twitter feed to notify you. 

Is there any chance I could send you a screening in the evening, after hours, that you may see and be able to process the same night? 

Yes, there is a chance that you will receive a reply after hours, but as a general rule, expect to receive a response during business hours only.

Do you offer “Urgent” services?

Please note that our inbox is monitored during regular business hours, and we do not offer urgent services. Screenings are always taken in the order in which they are received. Kindly allow a minimum of 90 minutes before resubmitting a request or inquiring about an existing one. Multiple emails within a short timeframe may cause delays. If you haven't received a response after ninety business hours, please use our contact portal to verify the status of your report request. Thank you for your understanding and cooperation.

How much are your rates and can packages of screenings be purchased?

Our screening pricing is based on the block of time it takes to process each screening. Each screening counts as one block.

Screenings are sold individually at $50.

Bundle of 4 screenings for $160.

Bundle of 8 screenings for $240.

Bundle of 20 screenings for $500.

Screenings must be purchased in advance, are valid for one year from the date of purchase,  and are nonrefundable and nontransferable. 

How do you accept payments?

Payments can be made via PayPal and Wise. Please notify if you require an invoice or payment link.

What is your confidentiality policy?

All information that is shared with us, all information that we share, all information that is obtained in the investigation and any other oral, written, or electronically transmitted are strictly confidential and may not be shared by any party without the expressed written consent of both parties. At no time may the screening results or reports thereof be shared with a client or potential client. Breach of the confidentiality agreement may result in termination of our business together including the possibility of canceling unused credits without refund. 

To maintain the highest level of confidentiality please submit ALL screening requests via email. Please do NOT send any screening details or business-related information via Twitter or other social media platforms. 

Can I share the findings in the report with a client?

To maintain the security and confidentiality of all parties involved, we strictly prohibit sharing the screening report or any information related to it with clients or potential clients. Sharing any part of the screening process or information could potentially put others at risk. We take this policy very seriously, and failure to comply with it will result in the termination of our services without a refund.

Do you offer any type of screening services for clients of individuals offering any type of professional dating service?

We do not.

Can you run special background checks to obtain information unrelated to safety such as family members of the applicant being screened, in-depth financial information?

No. We do not offer services outside of our standard PreCautionary Risk Investigations.

Can you help mediate a dispute between parties?

No. We do not offer this type of service,

You did a background check on me. How do I get a copy of the results?

We do not provide copies of reports to anyone other than the individual who hired us to process the investigation.

Will you contact my job? Contact others about me?

No. We do not contact employers or anyone else about an applicant. All of our process is done behind the scenes using databases and technology. We do not retain applicants’ DOB, Employers, Residences, or any other information unrelated to safety/security-related needs.

Do you want more specifics on what to expect?

Please reach out to screening@protonmail.ch for more information